Dexcom experienced a minor incident on October 10, 2025 affecting Server 1 - User Registration, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - User Registration
Update timeline
- investigating Oct 10, 2025, 07:59 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- investigating Oct 10, 2025, 08:50 PM UTC
We are continuing to investigate this issue.
- resolved Oct 10, 2025, 08:50 PM UTC
Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.