Dexcom experienced a notice incident on October 1, 2026 affecting Server 1 - Photo Upload, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - Photo Upload
Update timeline
- investigating Oct 01, 2026, 09:06 PM UTC
We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
- investigating Oct 01, 2026, 11:49 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- investigating Oct 01, 2026, 11:50 PM UTC
We are continuing to investigate this issue.
- investigating Oct 02, 2026, 12:01 AM UTC
We are continuing to investigate this issue.
- resolved Oct 02, 2026, 12:02 AM UTC
Full service of the Photo Upload app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.