Dexcom incident

Performance Issue - User Registration

Minor Resolved View vendor source →

Dexcom experienced a minor incident on November 13, 2025 affecting Server 1 - User Registration, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 06:26 PM UTC
Resolved
Nov 13, 2025, 11:12 PM UTC
Duration
4h 45m
Detected by Pingoru
Nov 13, 2025, 06:26 PM UTC

Affected components

Server 1 - User Registration

Update timeline

  1. investigating Nov 13, 2025, 06:26 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Nov 13, 2025, 11:12 PM UTC

    Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.