Dexcom incident

Performance Issue - User Registration

Notice Resolved View vendor source →

Dexcom experienced a notice incident on November 21, 2025 affecting Server 1 - Follow App and Server 1 - User Registration, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 02:54 AM UTC
Resolved
Nov 21, 2025, 08:12 AM UTC
Duration
5h 17m
Detected by Pingoru
Nov 21, 2025, 02:54 AM UTC

Affected components

Server 1 - Follow AppServer 1 - User Registration

Update timeline

  1. investigating Nov 21, 2025, 02:54 AM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. investigating Nov 21, 2025, 04:11 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. investigating Nov 21, 2025, 05:10 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  4. investigating Nov 21, 2025, 06:06 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  5. investigating Nov 21, 2025, 07:15 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  6. resolved Nov 21, 2025, 08:12 AM UTC

    Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.