Dexcom incident

Performance Issue - Follow App

Minor Resolved View vendor source →

Dexcom experienced a minor incident on December 5, 2025 affecting Server 1 - Follow App and Server 2 - Follow App and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:26 AM UTC
Resolved
Dec 05, 2025, 11:51 AM UTC
Duration
2h 24m
Detected by Pingoru
Dec 05, 2025, 09:26 AM UTC

Affected components

Server 1 - Follow AppServer 2 - Follow AppServer 3 - Follow App

Update timeline

  1. investigating Dec 05, 2025, 09:26 AM UTC

    We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.

  2. investigating Dec 05, 2025, 10:58 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 05, 2025, 11:51 AM UTC

    This incident has been resolved.