Dexcom Outage History

Dexcom degraded · 1 active incident View live status →

Dexcom had 8 outages in the last 2 years totaling 15h 28m of downtime — averaging 0.3 incidents per month.

There were 8 Dexcom outages since October 9, 2024 totaling 15h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dexcom.com

Notice October 1, 2026

Performance Issue - Photo Upload App

Detected by Pingoru
Oct 01, 2026, 09:06 PM UTC
Resolved
Oct 02, 2026, 12:02 AM UTC
Duration
2h 55m
Affected: Server 1 - Photo Upload
Timeline · 5 updates
  1. investigating Oct 01, 2026, 09:06 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. investigating Oct 01, 2026, 11:49 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. investigating Oct 01, 2026, 11:50 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 02, 2026, 12:01 AM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 02, 2026, 12:02 AM UTC

    Full service of the Photo Upload app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Minor March 9, 2026

Performance Issue - Follow App

Detected by Pingoru
Mar 09, 2026, 12:17 PM UTC
Resolved
Mar 09, 2026, 01:28 PM UTC
Duration
1h 11m
Affected: Server 1 - Follow App
Timeline · 3 updates
  1. investigating Mar 09, 2026, 12:17 PM UTC

    We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.

  2. investigating Mar 09, 2026, 12:50 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. resolved Mar 09, 2026, 01:28 PM UTC

    Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Notice November 21, 2025

Performance Issue - User Registration

Detected by Pingoru
Nov 21, 2025, 02:54 AM UTC
Resolved
Nov 21, 2025, 08:12 AM UTC
Duration
5h 17m
Affected: Server 1 - Follow AppServer 1 - User Registration
Timeline · 6 updates
  1. investigating Nov 21, 2025, 02:54 AM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. investigating Nov 21, 2025, 04:11 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. investigating Nov 21, 2025, 05:10 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  4. investigating Nov 21, 2025, 06:06 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  5. investigating Nov 21, 2025, 07:15 AM UTC

    We are still working on it. New updates will be posted here until service is restored.

  6. resolved Nov 21, 2025, 08:12 AM UTC

    Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Notice November 18, 2025

Performance Issue - Clarity

Detected by Pingoru
Nov 18, 2025, 01:37 PM UTC
Resolved
Nov 18, 2025, 02:48 PM UTC
Duration
1h 10m
Affected: Server 1 - Clarity
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:37 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Nov 18, 2025, 02:48 PM UTC

    Full service of Dexcom Clarity has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Minor June 16, 2025

Performance Issue - G7 App

Detected by Pingoru
Jun 16, 2025, 06:06 PM UTC
Resolved
Jun 16, 2025, 06:26 PM UTC
Duration
19m
Affected: Server 1 - User RegistrationServer 1 - G7 AppServer 2 - Dexcom ONE+ AppServer 1 - Stelo AppServer 2 - User RegistrationServer 2 - G7 AppServer 3 - User RegistrationServer 3 - G7 App
Timeline · 2 updates
  1. investigating Jun 16, 2025, 06:06 PM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Jun 16, 2025, 06:26 PM UTC

    Full service of the G7 app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Critical June 12, 2025

Cloudflare, GCP IAM outage - multiple services

Detected by Pingoru
Jun 12, 2025, 06:45 PM UTC
Resolved
Jun 12, 2025, 09:02 PM UTC
Duration
2h 17m
Affected: Server 1 - Follow AppServer 1 - ClarityServer 1 - User RegistrationServer 2 - User RegistrationServer 2 - Follow AppServer 3 - User RegistrationServer 3 - Follow App
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:45 PM UTC

    We are currently investigating issue

  2. investigating Jun 12, 2025, 06:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 07:49 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  4. investigating Jun 12, 2025, 08:46 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  5. resolved Jun 12, 2025, 09:02 PM UTC

    Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Minor March 19, 2025

Degraded Performance - Follow App and Stelo Insights - Push Notification Prod US

Detected by Pingoru
Mar 19, 2025, 12:08 AM UTC
Resolved
Mar 19, 2025, 12:29 AM UTC
Duration
20m
Affected: Server 1 - Follow AppServer 1 - Stelo App
Timeline · 2 updates
  1. investigating Mar 19, 2025, 12:08 AM UTC

    Customers experiencing service interruptions with follow app and stelo insights push notifications in US

  2. resolved Mar 19, 2025, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Performance Issue - Stelo App

Detected by Pingoru
Oct 21, 2024, 03:09 AM UTC
Resolved
Oct 21, 2024, 05:04 AM UTC
Duration
1h 54m
Affected: Server 1 - Stelo App
Timeline · 2 updates
  1. investigating Oct 21, 2024, 03:09 AM UTC

    We are aware some customers may be experiencing service interruptions and are working to resolve the issue.

  2. resolved Oct 21, 2024, 05:04 AM UTC

    Full service of the Stelo app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →