Dexcom experienced a minor incident on March 9, 2026 affecting Server 1 - Follow App, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Server 1 - Follow App
Update timeline
- investigating Mar 09, 2026, 12:17 PM UTC
We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.
- investigating Mar 09, 2026, 12:50 PM UTC
We are still working on it. New updates will be posted here until service is restored.
- resolved Mar 09, 2026, 01:28 PM UTC
Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.