Dexcom incident

Performance Issue - Follow App

Minor Resolved View vendor source →
Started
Mar 09, 2026, 12:17 PM UTC
Resolved
Mar 09, 2026, 01:28 PM UTC
Duration
1h 11m
Detected by Pingoru
Mar 09, 2026, 12:17 PM UTC

Affected components

Server 1 - Follow App

Update timeline

  1. investigating Mar 09, 2026, 12:17 PM UTC

    We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.

  2. investigating Mar 09, 2026, 12:50 PM UTC

    We are still working on it. New updates will be posted here until service is restored.

  3. resolved Mar 09, 2026, 01:28 PM UTC

    Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

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