Dexcom Outage History

Dexcom had 4 outages in the last 2 years totaling 9h 29m of downtime — averaging 0.2 incidents per month.

There were 4 Dexcom outages since October 10, 2025 totaling 9h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dexcom.com

Minor October 2, 2026

Performance Issue - User Registration

Detected by Pingoru: Oct 02, 2026, 12:06 AM UTC
Resolved: Oct 02, 2026, 04:17 AM UTC
Duration: 4h 11m

Affected: Server 1 - User Registration

Timeline · 3 updates

investigating Oct 02, 2026, 12:06 AM UTC

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
investigating Oct 02, 2026, 02:28 AM UTC

We are still working on it. New updates will be posted here until service is restored.
resolved Oct 02, 2026, 04:17 AM UTC

Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Notice October 1, 2026

Performance Issue - Photo Upload App

Detected by Pingoru: Oct 01, 2026, 09:06 PM UTC
Resolved: Oct 02, 2026, 12:02 AM UTC
Duration: 2h 55m

Affected: Server 1 - Photo Upload

Timeline · 5 updates

investigating Oct 01, 2026, 09:06 PM UTC

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
investigating Oct 01, 2026, 11:49 PM UTC

We are still working on it. New updates will be posted here until service is restored.
investigating Oct 01, 2026, 11:50 PM UTC

We are continuing to investigate this issue.
investigating Oct 02, 2026, 12:01 AM UTC

We are continuing to investigate this issue.
resolved Oct 02, 2026, 12:02 AM UTC

Full service of the Photo Upload app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Minor March 9, 2026

Performance Issue - Follow App

Detected by Pingoru: Mar 09, 2026, 12:17 PM UTC
Resolved: Mar 09, 2026, 01:28 PM UTC
Duration: 1h 11m

Affected: Server 1 - Follow App

Timeline · 3 updates

investigating Mar 09, 2026, 12:17 PM UTC

We are aware some customers may be experiencing service interruptions with push notifications for Follow app and Stelo app insights.
investigating Mar 09, 2026, 12:50 PM UTC

We are still working on it. New updates will be posted here until service is restored.
resolved Mar 09, 2026, 01:28 PM UTC

Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →

Notice November 18, 2025

Performance Issue - Clarity

Detected by Pingoru: Nov 18, 2025, 01:37 PM UTC
Resolved: Nov 18, 2025, 02:48 PM UTC
Duration: 1h 10m

Affected: Server 1 - Clarity

Timeline · 2 updates

investigating Nov 18, 2025, 01:37 PM UTC

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
resolved Nov 18, 2025, 02:48 PM UTC

Full service of Dexcom Clarity has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Read the full incident report →