Device Magic experienced a minor incident on August 23, 2023 affecting Submission Deliveries and Dispatches and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Submission DeliveriesDispatchesDevice Magic Systems
Update timeline
- investigating Aug 23, 2023, 12:36 PM UTC
We are currently experiencing a delay in communication with mobile devices. This affects loading of forms, sending submissions, loading dispatches, and loading resources. The team is working as quickly as possible to identify the issue. We apologize for any inconvenience and appreciate your patience.
- identified Aug 23, 2023, 01:16 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Aug 23, 2023, 01:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2023, 02:44 PM UTC
This incident has been resolved.