Device Magic experienced a minor incident on August 30, 2023 affecting SMS Text Delivery, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
SMS Text Delivery
Update timeline
- identified Aug 30, 2023, 05:40 PM UTC
We are currently experiencing degraded performance with SMS text deliveries. 15-20% of deliveries are affected. The team has identified the issue and is currently looking into a resolution.
- identified Aug 31, 2023, 02:07 PM UTC
We are working with our provider on this issue and expect to have a solution soon. Note: This issue only impacts SMS deliveries to US phone numbers.
- identified Aug 31, 2023, 07:55 PM UTC
SMS message sending should now be fully operational again
- resolved Aug 31, 2023, 07:56 PM UTC
This incident has been resolved.