Device Magic experienced a minor incident on September 13, 2023 affecting Submission Deliveries and Dispatches and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Submission DeliveriesDispatchesDevice Magic Systems
Update timeline
- investigating Sep 13, 2023, 09:10 PM UTC
We are currently experiencing a delay in communication with mobile devices. This affects loading of forms, sending submissions, loading dispatches, and loading resources. The team is working as quickly as possible to identify the issue. We apologize for any inconvenience and appreciate your patience.
- identified Sep 13, 2023, 10:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 14, 2023, 12:23 AM UTC
This incident has been resolved.