Device Magic incident
Undelivered Submissions / Unknown Delivery Error
Device Magic experienced a minor incident on September 15, 2023 affecting Submission Deliveries, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Submission Deliveries
Update timeline
- investigating Sep 15, 2023, 04:06 PM UTC
We are currently investigating an issue in which a small portion of our customers are seeing 'Undelivered Submissions' and a 'Delivery Issue' that has very limited information. The team is currently working to identify what is causing the issue. These deliveries will resolve themselves over time, and there is no threat of any data loss. We appreciate your understanding and patience.
- identified Sep 15, 2023, 07:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 15, 2023, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2023, 09:01 PM UTC
This incident has been resolved.