Device Magic incident
Resource Downloading and Dispatch Loading Issues
Device Magic experienced a notice incident on July 18, 2024 affecting Dispatches, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 06:07 PM UTC
Some customers are currently experiencing mobile app issues with "Downloading Resources" and slow loading dispatches. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.
- identified Jul 18, 2024, 09:03 PM UTC
The team has a temporary fix in place at the moment and users should see improved speed in downloading of resources/dispatches. Please recommend to all users to update their apps to the latest versions. - Device Magic Android = 2024.4.0 - Device Magic iOS = 2024.3.5 There is still an ongoing investigation into the underlying cause of the issue. We appreciate your patience and understanding and apologize for any inconvenience this may cause.
- monitoring Jul 19, 2024, 01:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2024, 06:18 PM UTC
This incident has been resolved.