Resolved on August 3, 2020.
Empathize with those affected and let them know everything is operating as normal.
Update timeline
- investigating Aug 04, 2020, 01:29 PM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
- identified Aug 04, 2020, 01:29 PM UTC
As you continue to work through the incident, update your customers frequently.
- monitoring Aug 04, 2020, 01:29 PM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- resolved Aug 04, 2020, 01:29 PM UTC
Empathize with those affected and let them know everything is operating as normal.
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