Design Pickle incident
Some clients may experience delays in requests submitted by e-mail.
Resolved after 2 hours 55 minutes, affecting Design Request Email, on March 17, 2023.
Our upstream vendor appears to have resolved their issue. Design Request Service is once again running as expected and has caught up with request processing. We will continue to monitor.
Affected components
Update timeline
- investigating Mar 17, 2023, 01:00 AM UTC
We are currently investigating the issue.
- investigating Mar 17, 2023, 01:01 AM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2023, 01:39 AM UTC
Design Request Service is experiencing delays in processing requests. This is due to an upstream vendor outage. We will continue to monitor and provide updates.
- monitoring Mar 17, 2023, 02:42 AM UTC
We are continuing to monitor and provide updates.
- monitoring Mar 17, 2023, 03:05 AM UTC
Our upstream vendor appears to have resolved their issue. Design Request Service is once again running as expected and has caught up with request processing. We will continue to monitor.
- resolved Mar 17, 2023, 03:55 AM UTC
This incident has been resolved.
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