Deque experienced a minor incident on July 2, 2024 affecting Axe Reports (US) and Axe Monitor, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2024, 05:56 PM UTC
We are currently facing issues with the Axe Monitor not being visible to the customers who have Axe reports instances. We have identified the issue and we are working on resolving the issue at the earliest. This issue is affecting multiple customer Axe reports instances, resulting in the loss of access to their reports. We request your patience while we resolve this issue at the earliest. Please contact [email protected] if you are facing this issue so that we can reach out to you once we have fixed the issue.
- identified Jul 02, 2024, 05:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 02, 2024, 06:24 PM UTC
We have implemented a fix in place and have restored the affected instances. We are now monitoring the instances to ensure that the issue is completely. resolved.
- resolved Jul 02, 2024, 08:18 PM UTC
This incident has been resolved.