Deque incident
Update on Incident: Issue with usage reports for axe DevTools
Deque experienced a notice incident on July 12, 2024 affecting Axe Reports (US), lasting 10d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2024, 08:40 PM UTC
This is a follow-up notification on the recent incident affecting the usage reports feature for axe DevTools. The issue occurred between 6:07 pm and 9:09 pm EST on July 10, 2024. Resolution Status: The issue has been resolved, and the usage reports feature is now fully operational. Data Backfill Progress: However, during the outage period, usage data was not recorded. Our team is actively working on backfilling this missing data to ensure completeness and accuracy. Next Steps: In the meantime, if you have any questions or require assistance regarding the missing data, please don't hesitate to contact the Deque Helpdesk at [email protected]. We apologize for any inconvenience caused and thank you for your understanding.
- identified Jul 15, 2024, 02:57 PM UTC
Our team is currently working on backfilling the outage period. If you have any questions or need help with the missing data, please don't hesitate to contact the Deque Helpdesk at [email protected].
- resolved Jul 23, 2024, 12:51 AM UTC
Our team has completed the backfilling of the outage period. All missing data has been restored and verified. If you encounter any issues or have questions regarding the restored data, please do not hesitate to reach out to the Deque Helpdesk at [email protected].