Deque incident

Intermittent '401 Unauthorized' Errors | axe Monitor | DevTools Browser Extension | Account Portal

Notice Resolved View vendor source →

Deque experienced a notice incident on December 19, 2024 affecting Axe Devtools Pro Server and Axe Monitor, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 07:47 PM UTC
Resolved
Dec 20, 2024, 08:10 PM UTC
Duration
1d
Detected by Pingoru
Dec 19, 2024, 07:47 PM UTC

Affected components

Axe Devtools Pro ServerAxe Monitor

Update timeline

  1. monitoring Dec 19, 2024, 07:47 PM UTC

    Some users may have experienced intermittent '401 Unauthorized' errors while using the following products: axe DevTools Browser Extension axe Monitor axe Account Portal We have identified and mitigated the issue, and are monitoring for stability. Please feel free to reach out to [email protected] if you have any questions.

  2. monitoring Dec 19, 2024, 07:48 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 20, 2024, 08:10 PM UTC

    This is incident is resolved now and from a customer's standpoint, there is no more impact after we made the temporary internal fix. We would be scheduling a permanent fix once it is tested.