Depict incident

Availability of search and collection pages degraded for certain merchants

Minor Resolved

Depict experienced a minor incident on July 23, 2026 affecting API - Shopper Facing (Collections / Search), lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 05:36 PM UTC
Resolved
Jul 23, 2026, 07:17 PM UTC
Duration
1h 41m
Detected by Pingoru
Jul 23, 2026, 05:36 PM UTC

Affected components

API - Shopper Facing (Collections / Search)

Update timeline

  1. identified Jul 23, 2026, 05:36 PM UTC

    Ongoing investigation into stability issues with search and collections.

  2. resolved Jul 23, 2026, 06:20 PM UTC

    This incident has been resolved.

  3. resolved Jul 23, 2026, 07:17 PM UTC

    This incident has been resolved.