resolved Mar 04, 2026, 09:48 AM UTC

Type: Incident Duration: 8 minutes Affected Components: Recommendations, Ingestion (Centra & Custom Shopify apps), Portal (app.depict.ai), Collections / Search Mar 4, 09:48:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 4, 09:56:00 GMT+0 - Resolved - This incident has been resolved.

Minor June 17, 2025

Degraded PLP Performace

Timeline · 1 update

resolved Jun 17, 2025, 07:00 PM UTC

Type: Incident Duration: 2 hours and 30 minutes Affected Components: Collections / Search, , API - Shopper Facing → Jun 17, 19:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 17, 21:30:00 GMT+0 - Resolved - This incident has been resolved.

Minor March 11, 2025

Discount prices are not available for some merchants

Timeline · 1 update

resolved Mar 11, 2025, 03:37 PM UTC

Type: Incident Duration: 1 hour and 28 minutes Affected Components: Recommendations, Collections / Search Mar 11, 15:37:32 GMT+0 - Identified - We are working with Centra on a fix for this incident. Mar 11, 15:56:38 GMT+0 - Identified - Centra has identified the issue and are working on resolving it Mar 11, 17:05:08 GMT+0 - Resolved - This incident has been resolved by Centra. There might be some delay in seeing the resolution as our syncs are catching up. But all should be back to normal in around 30min

Minor February 26, 2025

Timeline · 1 update

resolved Feb 26, 2025, 12:16 PM UTC

Type: Incident Duration: 30 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Feb 26, 12:16:26 GMT+0 - Identified - PLP and Search requests are not responding. Fix has been deployed but must propagate through our system Feb 26, 12:20:42 GMT+0 - Monitoring - Most traffic is now restored to normal Feb 26, 12:46:55 GMT+0 - Resolved - This incident has been resolved.

Major October 25, 2024

Timeline · 1 update

resolved Oct 25, 2024, 03:30 PM UTC

Type: Incident Duration: 14 minutes Affected Components: Collections / Search, Portal (app.depict.ai) Oct 25, 15:48:47 GMT+0 - Monitoring - Service is gradually being restored, should start seeing results Oct 25, 15:51:42 GMT+0 - Resolved - Fully operational now Oct 25, 15:30:00 GMT+0 - Identified - Search and collections for non-shopify-app customers is currently returning no results. We are aware of the issue and attempting to restore service as quickly as possible.

Major August 5, 2024

Timeline · 1 update

resolved Aug 05, 2024, 09:35 AM UTC

Type: Incident Duration: 1 minute Affected Components: Portal (app.depict.ai) Aug 5, 09:35:04 GMT+0 - Identified - Due to a misconfiguration, our app config portal is currently down. It should be back in a few minutes. Aug 5, 09:36:31 GMT+0 - Resolved - The portal is now working again.

Minor May 28, 2024

Timeline · 1 update

resolved May 28, 2024, 07:32 AM UTC

Type: Incident Duration: 42 minutes Affected Components: Shopify Admin, Portal (app.depict.ai) May 28, 07:32:31 GMT+0 - Investigating - \[retroactively\] We were investigating performance degredation in the admin backend. May 28, 08:00:00 GMT+0 - Monitoring - \[retroactively\] We implemented a fix and are currently monitoring the result. May 28, 08:15:00 GMT+0 - Resolved - \[retroactively\] This incident has been resolved.