Delivery Solutions incident

Intermittent Authentication Issues with Delivery Solutions API(s)

Minor Vendor's status page →

Resolved after 2 hours 9 minutes, affecting Place Order and Delivery Assurance and 1 more, on January 16, 2025.

monitoring Jan 16, 2025, 03:37 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 16, 2025, 02:11 PM UTC
Resolved
Jan 16, 2025, 04:20 PM UTC
Duration
2h 9m
Detected by Pingoru
Jan 16, 2025, 02:11 PM UTC

Affected components

Place OrderDelivery AssuranceSmart WindowsRates

Update timeline

  1. identified Jan 16, 2025, 02:11 PM UTC

    We are currently see elevated error rates due to intermittent Authentication Issues with Delivery Solutions API(s). We are actively working on a fix.

  2. monitoring Jan 16, 2025, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 04:20 PM UTC

    This incident has been resolved.

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