Deliverect Outage History

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Deliverect had 4 outages in the last 2 years totaling 4h 31m of downtime — averaging 0.2 incidents per month.

There were 4 Deliverect outages since June 12, 2025 totaling 4h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.deliverect.com

Major April 23, 2026

Menu Pushes Failing

Detected by Pingoru
Apr 23, 2026, 05:09 PM UTC
Resolved
Apr 23, 2026, 06:10 PM UTC
Duration
1h
Affected: Menu Push
Timeline · 5 updates
  1. investigating Apr 23, 2026, 05:29 PM UTC

    We are currently experiencing an issue where menu pushes are failing. Our team is aware and actively investigating the root cause. We will provide updates as more information becomes available.

  2. investigating Apr 23, 2026, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 23, 2026, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 23, 2026, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 23, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Global Cloudflare Outage

Detected by Pingoru
Dec 05, 2025, 09:09 AM UTC
Resolved
Dec 05, 2025, 09:20 AM UTC
Duration
10m
Affected: APIDeliverect Manager AppManagement PortalClick & CollectPulseCatalog PushQuestDispatch
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:09 AM UTC

    We are currently investigating a major, global outage reported by our cloud provider, Cloudflare. This outage is affecting their network infrastructure, which is severely impact the availability, performance, and accessibility of some of our products and services.

  2. monitoring Dec 05, 2025, 09:15 AM UTC

    A fix has been implemented by Cloudflare and our systems are recovering, we are monitoring closely.

  3. resolved Dec 05, 2025, 09:20 AM UTC

    The incident has been resolved and our services and products are fully operational again.

Read the full incident report →

Notice November 18, 2025

Intermittent Retail Order Processing Interruption

Detected by Pingoru
Nov 18, 2025, 04:20 PM UTC
Resolved
Nov 18, 2025, 04:20 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 04:20 PM UTC

    We noticed a service interruption impacting our Retail Order Processing and related front-end UIs in several regions. The root cause was identified as a major global outage affecting our critical third-party provider, Cloudflare. The incident started at roughly 1:00 PM UTC. Importantly, our restaurant order processing channels were unaffected and continued to function normally throughout this period. Our engineering teams were immediately focused on developing and implementing a service workaround. As of 2:21 PM UTC, all Retail Order Processing services and front-end UIs were fully functional and stable. We apologize for the disruption caused by this external event.

Read the full incident report →

Major June 12, 2025

Outage Due to Cloud Provider Issue

Detected by Pingoru
Jun 12, 2025, 06:20 PM UTC
Resolved
Jun 12, 2025, 09:40 PM UTC
Duration
3h 20m
Affected: APIDeliverect Manager AppManagement PortalClick & Collect
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:30 PM UTC

    We are currently experiencing a service outage due to an incident with our cloud provider. This disruption is impacting multiple systems, and our team is actively working to assess the situation and restore services as quickly as possible

  2. monitoring Jun 12, 2025, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →