Deliverect incident

Intermittent Retail Order Processing Interruption

Notice Resolved View vendor source →

Deliverect experienced a notice incident on November 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:20 PM UTC
Resolved
Nov 18, 2025, 04:20 PM UTC
Duration
—
Detected by Pingoru
Nov 18, 2025, 04:20 PM UTC

Update timeline

  1. resolved Nov 18, 2025, 04:20 PM UTC

    We noticed a service interruption impacting our Retail Order Processing and related front-end UIs in several regions. The root cause was identified as a major global outage affecting our critical third-party provider, Cloudflare. The incident started at roughly 1:00 PM UTC. Importantly, our restaurant order processing channels were unaffected and continued to function normally throughout this period. Our engineering teams were immediately focused on developing and implementing a service workaround. As of 2:21 PM UTC, all Retail Order Processing services and front-end UIs were fully functional and stable. We apologize for the disruption caused by this external event.