Delinea Outage History

We have identified the cause of this incident. A connectivity issue with an upstream network provider affecting our New York point of presence is impacting access to the Delinea Platform for some US region users. Mitigation has been applied, with traffic being rerouted through an alternate point of presence to restore service. We are monitoring the situation closely and will provide a further update as events warrant

We have identified an issue in the recently rolled out Cloud Suite 26.1 release where custom authorization profiles containing wildcard or regex characters (e.g., "*") may return HTTP 401 errors. Built-in authorization profiles are not affected. A workaround is available. Please refer to the following knowledge base article for details: https://support.delinea.com/s/article/1777148833588 A fix is actively in progress, and is expected to be available shortly. We will post an update as events warrant. We apologize for any inconvenience this may cause.

The issue has been identified. Please see the links below to resolve. If you need to install the new root certs for your system, you can download it via the links below. Root Cert from Sectigo: https://crt.sh/?d=4256644734 Intermediate Cert from Sectigo: https://crt.sh/?d=4267304690 Information from Sectigo on the Root Cert rotation: https://www.sectigo.com/sectigo-public-root-cas-migration

We are continuing to work on a fix for this issue.

We are currently experiencing intermittent email delivery failures when sending messages to certain external email providers. Our platform is receiving “451 4.3.2 temporary server issue” responses when attempting to deliver email to affected mailboxes. This indicates a temporary issue within the recipient email provider’s infrastructure, which may result in delayed or failed email delivery. Customer Guidance: Customers experiencing email delivery issues are encouraged to check with their email service provider for any ongoing service advisories or disruptions. Next Update: We will continue to monitor the situation and provide updates as more information becomes available.

We will be undergoing emergency maintenance on pod34 backend storage that will cause a temporary service disruption lasting less than five minutes. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

We are investigating reports of Delinea customers in the United States experiencing failures accessing the Platform and SSC websites when connecting through the Chicago, IL and Los Angeles, CA data centers. Customer in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access the Platform and SSC websites. We will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We have identified that the issues impacting UI functionality in Engine Pool and Marketplace are caused by DNS routing issues from our Cloud Provider. Our engineering teams are investigating options to update the network route so that connections from on-prem environments can resume to the Platform. At this time, creating new engines or upgrading existing ones is not possible, and engine listings may not appear in the Platform UI. However, existing sessions and new sessions through the Engine Pool remain unaffected.