Resolved after 48 minutes, on December 5, 2025.
The Zendesk issue caused by the Cloudflare outage has now been resolved and all services are operating normally.
Update timeline
- monitoring Dec 05, 2025, 10:14 AM UTC
We are aware of an ongoing issue with Zendesk, which is being caused by a wider Cloudflare outage. This is currently impacting our support operations. 1. We are unable to respond to existing or new tickets. 2. The Knowledge Center is inaccessible. 3. Ticket submissions may not be successfully created, as we currently have no visibility of our queues. Our team is monitoring the situation and will provide updates as soon as Cloudflare and Zendesk resolve the issue.
- resolved Dec 05, 2025, 11:03 AM UTC
The Zendesk issue caused by the Cloudflare outage has now been resolved and all services are operating normally.
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