Degreed incident

Degraded network performance

Resolved after 2 hours 55 minutes, affecting Degreed Web and Degreed Web and 1 more, on July 30, 2024.

investigating Jul 30, 2024, 02:34 PM UTC

We are seeing expected request volume and connectivity from Europe, indicating that networking conditions are improving. We are continuing to monitor.

Started
Jul 30, 2024, 01:25 PM UTC
Resolved
Jul 30, 2024, 04:21 PM UTC
Duration
2h 55m
Detected by Pingoru
Jul 30, 2024, 01:25 PM UTC

Affected components

Degreed WebDegreed WebDegreed WebAPI ServiceAPI ServiceFTP PortalAPI ServiceFTP PortalFTP PortalAcademies (ACM)

Update timeline

  1. investigating Jul 30, 2024, 01:25 PM UTC

    At approximately 12:50 UTC we started to receive reports of connection failures to Degreed from users in Europe. We are monitoring an Azure incident and will provide updates as we learn more. https://azure.status.microsoft

  2. investigating Jul 30, 2024, 01:27 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2024, 01:43 PM UTC

    Updating affected components to include the Canada data center

  4. investigating Jul 30, 2024, 02:34 PM UTC

    We are seeing expected request volume and connectivity from Europe, indicating that networking conditions are improving. We are continuing to monitor.

  5. resolved Jul 30, 2024, 04:21 PM UTC

    This incident has been resolved.

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