Degreed had 16 outages in the last 2 years totaling 99h 13m of downtime — averaging 0.7 incidents per month.
There were 16 Degreed outages since December 26, 2024 totaling 99h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting load times on the platform. Users may experience slower-than-normal loading times across the site.
Service has been restored. This incident is now closed.
We are experiencing sitewide slowness in the EU region and we are actively investigating the cause.
This incident has been resolved.
We are experiencing sitewide slowness in the US region and we are actively investigating the cause.
Our engineering team continues to investigate the site slowness that users are experiencing. The investigation is ongoing, and a root cause has not yet been identified. Impact: Users may experience slower-than-normal loading times across the site.
We have identified a remediation measure and are actively implementing it to work towards resolving the issue. While this work is underway, users may experience intermittent errors over the next 30 minutes.
Following the remediation measures implemented by our team, we are seeing improvement in site performance, with pages loading more quickly. We are continuing to monitor the environment closely and will provide more updates as they become available.
This incident has been resolved, and site performance has returned to normal. A Root Cause Analysis is currently in progress and will be published in the Knowledge Center by the end of the week. Customers with open support tickets related to this incident will be notified once it is available.
We are currently investigating an issue that is preventing users from logging into the Degreed Web platform in the US region. Our engineering teams are actively engaged and working to identify the root cause. We apologize for the disruption and will provide an update as soon as more information becomes available.
Update: Our engineering teams are continuing to actively investigate the root cause of the login issues affecting the US Degreed Web platform. We will provide another update as soon as we have more information. Thank you for your continued patience.
The investigation is still underway. We will provide another update as soon as more information is available. Thank you for your continued patience.
The US Degreed platform has been fully restored. Our engineering team implemented a fix to our underlying infrastructure, and we will continue to closely monitor the systems to ensure ongoing stability. A full root cause analysis will be shared in the coming days. We are grateful for your patience and apologize for the inconvenience.
We are currently investigating intermittent issues affecting search functionality. Users may experience degraded or inconsistent search results during this time. Our team is actively working to identify the root cause. We will provide an update as soon as we have more information.
We have implemented mitigation measures and our search infrastructure is showing improvement - we are trending in the right direction. However, the issue is not fully resolved. The team continues to work on stabilizing the system and restoring full performance. We will provide another update shortly.
We are trending in the right direction as the team continues to implement various mitigation steps to stabilize the system and restore search to full performance. The issue is not yet fully resolved. We appreciate your patience as we work through this and will provide another update shortly
Search has been restored to full performance. Our team has completed the necessary mitigation steps and the system is stable. We will continue to monitor closely to ensure everything remains healthy. Thank you for your patience throughout this incident.
We are aware of an ongoing issue with Zendesk, which is being caused by a wider Cloudflare outage. This is currently impacting our support operations. 1. We are unable to respond to existing or new tickets. 2. The Knowledge Center is inaccessible. 3. Ticket submissions may not be successfully created, as we currently have no visibility of our queues. Our team is monitoring the situation and will provide updates as soon as Cloudflare and Zendesk resolve the issue.
The Zendesk issue caused by the Cloudflare outage has now been resolved and all services are operating normally.
The team is looking into the login issues. We will post an update as we make an progress.
The team continues to investigate the login flow issues and is actively working on identifying the root cause. We will provide further updates as soon as more information becomes available.
The login flow issues in the CA environment have been resolved. We are currently working on resolving issues in the US environment.
The issue with Degreed US login has been resolved. We’ll continue to monitor closely over the next few hours to ensure everything remains stable.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're currently experiencing issues where the content catalogue (end user, admin) isn't loading as expected in the UI. Our teams are currently investing.
We are continuing to investigate this issue.
Resolved: The issue has been fully resolved, and all systems are now operating normally.
We’re aware that some users are currently experiencing issues accessing our website. Our initial investigation points to a Microsoft Azure–related service disruption affecting parts of our infrastructure.
It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.
We are continuing to work on a fix for this issue.
It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.
It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.
We’re observing signs of improvement across regions, though the service has not yet fully stabilized. The Azure team is still actively mitigating the issue, and our teams continue to monitor performance closely. We’ll share further updates as the situation evolves.
This incident has been resolved.
We are currently investigating reports of login issues on Degreed. Some users in the US and EU regions are experiencing errors when attempting to log in and missing SSO options. Our engineering team is actively investigating and we will provide an update as soon as more information is available.
This incident has been resolved. Users in all regions should now be able to log in successfully via SSO.
We are currently investigating an issue where in-app reports are not generating as expected. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
The issue has been resolved. Please note that pending reports are still processing and may take 12–24 hours to fully complete. We appreciate your patience.
Our teams have identified the cause of the slow response times. We're currently working to restore response times back to normal.
This incident has been resolved.
We're currently experiencing slow response times. Our teams are currently investigating.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating and monitoring an issue with our US Region of Degreed, this is currently suspected to be related to an Ongoing Azure Service outage in South Central US.
Some upstream services are starting to restore, we will keep this incident up to date as we progress.
Services have been restored and we are monitoring the service health of the system.
This incident has been resolved.