Degreed Outage History

Started Sep 21, 2026, 02:36 PM UTC· resolved Sep 21, 2026, 02:41 PM UTC

1. investigating Sep 21, 2026, 02:36 PM UTC

   We are currently investigating an issue affecting load times on the platform. Users may experience slower-than-normal loading times across the site.

2. resolved Sep 21, 2026, 02:41 PM UTC

   Service has been restored. This incident is now closed.

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Started Sep 16, 2026, 10:50 AM UTC· resolved Sep 16, 2026, 11:40 AM UTC

1. investigating Sep 16, 2026, 10:50 AM UTC

   We are experiencing sitewide slowness in the EU region and we are actively investigating the cause.

2. resolved Sep 16, 2026, 11:40 AM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 03:25 PM UTC· resolved Aug 31, 2026, 06:11 PM UTC

1. investigating Aug 31, 2026, 03:25 PM UTC

   We are experiencing sitewide slowness in the US region and we are actively investigating the cause.

2. investigating Aug 31, 2026, 04:17 PM UTC

   Our engineering team continues to investigate the site slowness that users are experiencing. The investigation is ongoing, and a root cause has not yet been identified. Impact: Users may experience slower-than-normal loading times across the site.

3. investigating Aug 31, 2026, 04:40 PM UTC

   We have identified a remediation measure and are actively implementing it to work towards resolving the issue. While this work is underway, users may experience intermittent errors over the next 30 minutes.

4. monitoring Aug 31, 2026, 05:10 PM UTC

   Following the remediation measures implemented by our team, we are seeing improvement in site performance, with pages loading more quickly. We are continuing to monitor the environment closely and will provide more updates as they become available.

5. resolved Aug 31, 2026, 06:11 PM UTC

   This incident has been resolved, and site performance has returned to normal. A Root Cause Analysis is currently in progress and will be published in the Knowledge Center by the end of the week. Customers with open support tickets related to this incident will be notified once it is available.

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Started Jun 23, 2026, 02:29 PM UTC· resolved Jun 23, 2026, 05:44 PM UTC

1. investigating Jun 23, 2026, 02:29 PM UTC

   We are currently investigating an issue that is preventing users from logging into the Degreed Web platform in the US region. Our engineering teams are actively engaged and working to identify the root cause. We apologize for the disruption and will provide an update as soon as more information becomes available.

2. investigating Jun 23, 2026, 03:15 PM UTC

   Update: Our engineering teams are continuing to actively investigate the root cause of the login issues affecting the US Degreed Web platform. We will provide another update as soon as we have more information. Thank you for your continued patience.

3. investigating Jun 23, 2026, 04:16 PM UTC

   The investigation is still underway. We will provide another update as soon as more information is available. Thank you for your continued patience.

4. resolved Jun 23, 2026, 05:44 PM UTC

   The US Degreed platform has been fully restored. Our engineering team implemented a fix to our underlying infrastructure, and we will continue to closely monitor the systems to ensure ongoing stability. A full root cause analysis will be shared in the coming days. We are grateful for your patience and apologize for the inconvenience.

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Started Apr 08, 2026, 04:04 PM UTC· resolved Apr 08, 2026, 07:49 PM UTC

1. investigating Apr 08, 2026, 04:04 PM UTC

   We are currently investigating intermittent issues affecting search functionality. Users may experience degraded or inconsistent search results during this time. Our team is actively working to identify the root cause. We will provide an update as soon as we have more information.

2. investigating Apr 08, 2026, 05:11 PM UTC

   We have implemented mitigation measures and our search infrastructure is showing improvement - we are trending in the right direction. However, the issue is not fully resolved. The team continues to work on stabilizing the system and restoring full performance. We will provide another update shortly.

3. investigating Apr 08, 2026, 06:06 PM UTC

   We are trending in the right direction as the team continues to implement various mitigation steps to stabilize the system and restore search to full performance. The issue is not yet fully resolved. We appreciate your patience as we work through this and will provide another update shortly

4. resolved Apr 08, 2026, 07:49 PM UTC

   Search has been restored to full performance. Our team has completed the necessary mitigation steps and the system is stable. We will continue to monitor closely to ensure everything remains healthy. Thank you for your patience throughout this incident.

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Started Feb 26, 2026, 09:02 AM UTC· resolved Mar 01, 2026, 02:25 AM UTC

1. investigating Feb 26, 2026, 09:02 AM UTC

   We are currently investigating reports of slow search response times and inconsistent search results. Our engineering team is actively working to identify the root cause. We will provide updates as we learn more.

2. investigating Feb 26, 2026, 11:09 AM UTC

   The team is actively working to mitigate the ongoing issue, with investigation still in progress.

3. investigating Feb 26, 2026, 01:49 PM UTC

   Our engineering team is actively working to remediate the issue across different parts of our search infrastructure. Some customers may continue to experience difficulties retrieving search results while this work is in progress.

4. investigating Feb 26, 2026, 02:28 PM UTC

   We are seeing improvement in search performance. Our engineering team will continue mitigation efforts and monitor the systems closely to ensure full stability is restored.

5. investigating Feb 26, 2026, 04:42 PM UTC

   Our engineering team continues to actively investigate and work toward resolving the intermittent search issues. Mitigation efforts remain underway and we are making progress. Thank you for your continued patience.

6. investigating Feb 26, 2026, 05:53 PM UTC

   We are rolling out changes to address the message queue processing issue that has been contributing to the intermittent search instability. Our team remains fully focused on restoring search functionality as quickly as possible.

7. investigating Feb 26, 2026, 07:13 PM UTC

   Update: We continue to investigate the intermittent search issues. Our engineering team remains fully engaged and is working diligently to identify a resolution. We understand the impact this has on our customers and we appreciate your continued patience.

8. investigating Feb 26, 2026, 10:48 PM UTC

   Update: Our engineering team continues to actively investigate and work toward resolving the intermittent search issues. We do not have an ETA for full resolution at this time but remain fully committed to restoring search functionality as quickly as possible. All other platform features and functionality remain fully operational.

9. identified Feb 26, 2026, 11:44 PM UTC

   We continue to experience intermittent instability within our search infrastructure. Our engineering team has isolated the affected segment and is actively shifting the workload to healthy systems to mitigate the impact. We will provide additional updates as they become available.

10. identified Feb 27, 2026, 11:31 AM UTC

    Search results are now appearing more consistently, . We are continuing to make infrastructure enhancements to ensure ongoing reliability.

11. identified Feb 28, 2026, 12:13 AM UTC

    Our teams continue to make progress addressing the underlying symptoms that impacted Degreed’s Search services. We’re targeting restoration of Search services (specifically Admin Catalog, Content (Add Content flows, Add to Featured Page, Add to Plans, Add to Pathways)), and updates to a user's Profile by tomorrow morning US time at which time performance for other parts of Degreed will improve as a result. The integrations that update users, content, required learning, completions, and skills have successfully run, and all related data is in our database. Once Search services are fully operational, we’ll spend the weekend syncing this data so it's available to our Search services. We expect this sync to complete by Sunday evening US time. We understand how important these capabilities are for your teams, and we truly appreciate your patience and partnership as we restore Search services. Once fully resolved, a full root cause analysis will be performed and shared with you. We’ll continue to keep you informed as we cross key milestones and share another update tomorrow morning US time.

12. identified Feb 28, 2026, 09:09 PM UTC

    Update: Search Performance and Data Sync Progress We continue restoring full performance of the Degreed Search services. Search functionality is currently operating, though performance is still not to the level we expect. Our engineering teams continue to actively monitor service health and address remaining elements that are performing below standard. We’re also continuing to monitor and sync Search data from Wednesday, February 25. Once Search services are fully stable, we are still on track for the remaining integration data, in our database, to complete syncing by tomorrow evening (U.S. time). We truly appreciate your continued patience and understanding as we work through these final steps. We’ll share another update later tonight (U.S. time) to keep you informed of our progress. Thank you again for your understanding as we actively progress to full restoration.

13. resolved Mar 01, 2026, 02:25 AM UTC

    Search Performance and Integration Data Sync We’re pleased to share that Degreed Search services have been fully restored, and Search functionality is now operating at normal performance levels. Our engineering teams will continue to actively monitor service health to ensure ongoing stability. Also, all remaining integration data that was queued in our database has now been successfully synced therefore all content, user, and learning information is fully up to date. This will be our final message on this issue, and we sincerely appreciate your continued patience and understanding throughout the resolution process. For any related questions, please reach out to our Support team or your Account Director. A full root cause analysis will be shared in the coming days. Thank you again for your patience and partnership.

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Started Dec 05, 2025, 10:14 AM UTC· resolved Dec 05, 2025, 11:03 AM UTC

1. monitoring Dec 05, 2025, 10:14 AM UTC

   We are aware of an ongoing issue with Zendesk, which is being caused by a wider Cloudflare outage. This is currently impacting our support operations. 1. We are unable to respond to existing or new tickets. 2. The Knowledge Center is inaccessible. 3. Ticket submissions may not be successfully created, as we currently have no visibility of our queues. Our team is monitoring the situation and will provide updates as soon as Cloudflare and Zendesk resolve the issue.

2. resolved Dec 05, 2025, 11:03 AM UTC

   The Zendesk issue caused by the Cloudflare outage has now been resolved and all services are operating normally.

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Started Nov 18, 2025, 01:27 PM UTC· resolved Nov 18, 2025, 05:06 PM UTC

1. investigating Nov 18, 2025, 01:27 PM UTC

   The team is looking into the login issues. We will post an update as we make an progress.

2. investigating Nov 18, 2025, 02:49 PM UTC

   The team continues to investigate the login flow issues and is actively working on identifying the root cause. We will provide further updates as soon as more information becomes available.

3. investigating Nov 18, 2025, 04:13 PM UTC

   The login flow issues in the CA environment have been resolved. We are currently working on resolving issues in the US environment.

4. monitoring Nov 18, 2025, 04:38 PM UTC

   The issue with Degreed US login has been resolved. We’ll continue to monitor closely over the next few hours to ensure everything remains stable.

5. monitoring Nov 18, 2025, 04:40 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Nov 18, 2025, 05:06 PM UTC

   This incident has been resolved.

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Started Nov 03, 2025, 03:08 PM UTC· resolved Nov 03, 2025, 05:56 PM UTC

1. investigating Nov 03, 2025, 03:08 PM UTC

   We're currently experiencing issues where the content catalogue (end user, admin) isn't loading as expected in the UI. Our teams are currently investing.

2. investigating Nov 03, 2025, 05:05 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 03, 2025, 05:56 PM UTC

   Resolved: The issue has been fully resolved, and all systems are now operating normally.

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Started Oct 29, 2025, 04:19 PM UTC· resolved Oct 29, 2025, 10:31 PM UTC

1. investigating Oct 29, 2025, 04:19 PM UTC

   We’re aware that some users are currently experiencing issues accessing our website. Our initial investigation points to a Microsoft Azure–related service disruption affecting parts of our infrastructure.

2. identified Oct 29, 2025, 04:27 PM UTC

   It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.

3. identified Oct 29, 2025, 04:36 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 29, 2025, 04:37 PM UTC

   It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.

5. identified Oct 29, 2025, 04:42 PM UTC

   It has been confirmed that the website loading issue is due to an outage in Microsoft Azure. Our team is monitoring the situation closely. We will provide further updates as soon as more information is available.

6. identified Oct 29, 2025, 08:48 PM UTC

   We’re observing signs of improvement across regions, though the service has not yet fully stabilized. The Azure team is still actively mitigating the issue, and our teams continue to monitor performance closely. We’ll share further updates as the situation evolves.

7. resolved Oct 29, 2025, 10:31 PM UTC

   This incident has been resolved.

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Started Aug 27, 2025, 04:01 PM UTC· resolved Aug 27, 2025, 04:43 PM UTC

1. investigating Aug 27, 2025, 04:01 PM UTC

   We are currently investigating reports of login issues on Degreed. Some users in the US and EU regions are experiencing errors when attempting to log in and missing SSO options. Our engineering team is actively investigating and we will provide an update as soon as more information is available.

2. resolved Aug 27, 2025, 04:43 PM UTC

   This incident has been resolved. Users in all regions should now be able to log in successfully via SSO.

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Started Aug 06, 2025, 08:39 PM UTC· resolved Aug 06, 2025, 09:40 PM UTC

1. investigating Aug 06, 2025, 08:39 PM UTC

   We are currently investigating an issue where in-app reports are not generating as expected. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

2. resolved Aug 06, 2025, 09:40 PM UTC

   The issue has been resolved. Please note that pending reports are still processing and may take 12–24 hours to fully complete. We appreciate your patience.

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Started Jul 29, 2025, 02:48 PM UTC· resolved Jul 29, 2025, 04:08 PM UTC

1. investigating Jul 29, 2025, 02:48 PM UTC

   Our teams have identified the cause of the slow response times. We're currently working to restore response times back to normal.

2. resolved Jul 29, 2025, 04:08 PM UTC

   This incident has been resolved.

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Started Jul 21, 2025, 04:47 PM UTC· resolved Jul 21, 2025, 08:32 PM UTC

1. investigating Jul 21, 2025, 04:47 PM UTC

   We're currently experiencing slow response times. Our teams are currently investigating.

2. identified Jul 21, 2025, 04:52 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 21, 2025, 08:32 PM UTC

   This incident has been resolved.

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Started Jan 16, 2025, 08:52 PM UTC· resolved Jan 16, 2025, 09:17 PM UTC

1. identified Jan 16, 2025, 08:52 PM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Jan 16, 2025, 09:17 PM UTC

   This incident has been resolved.

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Started Dec 26, 2024, 08:01 PM UTC· resolved Dec 26, 2024, 11:15 PM UTC

1. identified Dec 26, 2024, 08:01 PM UTC

   We are currently investigating and monitoring an issue with our US Region of Degreed, this is currently suspected to be related to an Ongoing Azure Service outage in South Central US.

2. identified Dec 26, 2024, 09:58 PM UTC

   Some upstream services are starting to restore, we will keep this incident up to date as we progress.

3. monitoring Dec 26, 2024, 11:10 PM UTC

   Services have been restored and we are monitoring the service health of the system.

4. resolved Dec 26, 2024, 11:15 PM UTC

   This incident has been resolved.

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