Issue with loading data
Affected: Decisions for Microsoft 365Decisions mobile appsDecisions AIDecisions API
Decisions Outage History
Decisions is up right nowDecisions had 7 outages in the last 2 years totaling 65h 13m of downtime — averaging 0.3 incidents per month.
There were 7 Decisions outages since October 9, 2025 totaling 65h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance – Auto-Recaps
Affected: Decisions AI
Timeline · 2 updates
- investigating Mar 03, 2026, 09:09 AM UTC
We are currently investigating an issue where Auto-Recaps are not being posted for all meetings where it's enabled. Some completed meetings are not generating or posting their expected Auto-Recaps. Our team is actively investigating the issue and working to restore full functionality. We will provide an update as soon as we have more information.
- resolved Mar 03, 2026, 11:38 AM UTC
This incident has been resolved.
Issue with loading or opening Decisions in Microsoft Teams
Affected: Decisions for Microsoft 365
Timeline · 2 updates
- identified Feb 13, 2026, 07:17 AM UTC
We are experiencing an issue affecting our Microsoft Teams app “Decisions”, starting today at approximately 2:00 AM IST. Our Teams app is no longer loading inside Microsoft Teams and displays the following error: “There was a problem reaching this app”. This is a widespread issue with Microsoft and several Teams apps have the same experience. Use app.boarddecisions.com as alternative to MS Teams
- resolved Feb 14, 2026, 12:34 AM UTC
We’ve implemented a workaround for an upstream Microsoft Teams issue. The Decisions app is now loading normally in Teams again. If you’re still seeing “There was a problem reaching this app,” please restart Teams and try again (or use app.boarddecisions.com). We’re continuing to monitor.
Degraded performance – Decisions AI
Affected: Decisions AI
Timeline · 2 updates
- investigating Jan 27, 2026, 11:59 AM UTC
We are currently experiencing intermittent availability issues with Decisions AI. This is due to an ongoing service incident in Microsoft Azure OpenAI Service (Sweden Central), which Decisions AI depends on. Microsoft has reported elevated error rates and reduced availability in the region and is actively working on mitigation and recovery. You can follow Microsoft’s updates directly on the Azure status page: https://azure.status.microsoft Our systems are operating, but some AI-powered features may respond slowly or fail intermittently until the upstream issue is fully resolved. We are closely monitoring the situation and will provide updates here as more information becomes available.
- resolved Jan 27, 2026, 05:41 PM UTC
This incident has been resolved.
Degraded performance on AI features
Affected: Decisions AI
Timeline · 2 updates
- investigating Dec 08, 2025, 11:38 AM UTC
We’re seeing slowness in performance of AI-related actions (e.g., AI Minutes, Recaps, Agenda Builder, My Assistant). Microsoft has confirmed an outage on servers related to Azure OpenAI performance. We are still investigating potential solutions or workarounds.
- resolved Dec 09, 2025, 06:34 AM UTC
This incident has been resolved.
Microsoft experiencing outage
Affected: Decisions for Microsoft 365Decisions mobile appsDecisions AIDecisions APIDecisions websites
Timeline · 4 updates
- investigating Oct 29, 2025, 04:39 PM UTC
We are currently investigating a major outage with Azure and M365 services affecting the Decisions platform. Microsoft Azure service statement: https://azure.status.microsoft/en-us/status
- identified Oct 29, 2025, 06:20 PM UTC
Microsoft has confirmed major outage across multiple systems. Corrective actions and roll-back is under way, but ETA is still unknown. See more: https://azure.status.microsoft https://status.cloud.microsoft
- monitoring Oct 29, 2025, 08:43 PM UTC
We are observing services being restored across different regions. Majority of users will now have access to the Decisions platform.
- resolved Oct 30, 2025, 01:29 AM UTC
Service is fully restored to affected users
Partial outage for some users | Unable to open or authenticate to Decisions Apps
Affected: Decisions for Microsoft 365Decisions API
Timeline · 2 updates
- monitoring Oct 09, 2025, 10:44 AM UTC
We have discovered a partial issue with authenticating to the Decisions application, leading to interrupted service for some users. The issue has been identified and is cause by a loss of service from Microsoft Network Infrastructure. We are working with Microsoft to restore these services as soon as possible. Microsoft Status https://azure.status.microsoft/en-us/status
- resolved Oct 09, 2025, 02:30 PM UTC
Microsoft has confirmed near full recovery and normal availability. Confirmed by Decisions internal monitoring systems.