Resolved after 2 hours 5 minutes, on May 3, 2016.
Our service provider appears to have caught up on delivery and email check-ins appear to have returned to normal.
Update timeline
- investigating May 03, 2016, 02:34 PM UTC
We are currently not receiving email check-ins (check-ins that you send via email). We are investigating. All other systems, including email alerts are functioning fine.
- identified May 03, 2016, 03:45 PM UTC
Our email service provider has identified an issue with their inbound processing and are working to catch up on a backlog. Email check-ins are catching up and will be arriving delayed from when they occurred. We recently moved to a new service provider for emails but it appears they may not be able to meet our need for timely delivery and will be reevaluating our options.
- resolved May 03, 2016, 04:40 PM UTC
Our service provider appears to have caught up on delivery and email check-ins appear to have returned to normal.
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