Resolved after 48 minutes, affecting Snitch Check-in Processing, on November 20, 2018.
All pending check-ins have been processed and the system appears to be stable. We are really sorry for any false alerts and the stress and confusion they may have caused. We are working on ways to make sure issues like this can't happen again.
Affected components
Update timeline
- investigating Nov 20, 2018, 02:07 PM UTC
We are investigating false alerts caused by check-ins not being processed. No check-ins were lost and we're in the process of catching up on any that were delayed.
- investigating Nov 20, 2018, 02:54 PM UTC
All pending check-ins have been processed and the system appears to be stable. We are really sorry for any false alerts and the stress and confusion they may have caused. We are working on ways to make sure issues like this can't happen again.
- resolved Nov 20, 2018, 02:56 PM UTC
This incident has been resolved.
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