Resolved after 1 hour 26 minutes, affecting Snitch Check-in Processing, on December 7, 2021.
Email check-ins are back to normal levels. We're looking into why inbound servers didn't retry with our alternate server and ways to avoid this situation in the future.
Affected components
Update timeline
- identified Dec 07, 2021, 04:47 PM UTC
Email check-ins for Snitches are currently returning "451 Temporary Service Failure" to at least one of our email receivers. We believe this may be related to issues in Amazon US-East-1 region. We're currently trying to work around the issue.
- identified Dec 07, 2021, 05:23 PM UTC
We've updated our inbound email servers in DNS to deprioritize inbound-smtp.us-east-1.amazonaws.com. Email receiving should start to recover as servers receive the new MX record and retry pending emails.
- resolved Dec 07, 2021, 06:13 PM UTC
Email check-ins are back to normal levels. We're looking into why inbound servers didn't retry with our alternate server and ways to avoid this situation in the future.
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