DCS incident

Access Denied Error CloudCover365

Minor Resolved View vendor source →

DCS experienced a minor incident on May 7, 2021 affecting CloudCover365 Portal, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2021, 10:28 AM UTC
Resolved
May 07, 2021, 03:22 PM UTC
Duration
4h 53m
Detected by Pingoru
May 07, 2021, 10:28 AM UTC

Affected components

CloudCover365 Portal

Update timeline

  1. investigating May 07, 2021, 10:28 AM UTC

    We are currently investigating a Access Denied error users are seeing on their CloudCover365 backups. We are working with Veeam and Microsoft to get this issue resolved as soon as possible. We will keep this page updated during the investigation.

  2. investigating May 07, 2021, 02:33 PM UTC

    We are currently deploying a vendor provided update to the service.

  3. resolved May 07, 2021, 03:22 PM UTC

    The update has been installed and the system is now working as expected. Apologies for any inconvenience caused.