DCS experienced a minor incident on May 20, 2024 affecting Service Desk, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk
Update timeline
- investigating May 20, 2024, 09:00 AM UTC
We are currently working with our Servicedesk provider to investgate a partial outage with the system. Tickets can still be sent to [email protected] however for any critical issues please call us on 0345 388 8327
- monitoring May 20, 2024, 09:40 AM UTC
A fix has been implemented by our Servicedesk provider and we are monitoring the system.
- resolved May 20, 2024, 09:58 AM UTC
The issue has been fully resolved and Servicedesk is back to normal