DCS incident

Long Running Backup Jobs

Minor Resolved View vendor source →

DCS experienced a minor incident on August 3, 2024 affecting CloudCover365 Services, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2024, 09:06 AM UTC
Resolved
Aug 03, 2024, 11:08 AM UTC
Duration
2h 2m
Detected by Pingoru
Aug 03, 2024, 09:06 AM UTC

Affected components

CloudCover365 Services

Update timeline

  1. investigating Aug 03, 2024, 09:06 AM UTC

    We have detected a slowdown in some jobs that would appear to be be a repeat of the previous issue. We are investigating with our 3rd party storage vendor.

  2. investigating Aug 03, 2024, 10:40 AM UTC

    Are engineers are rolling back a Veeam patch installed on Friday. Impacted jobs will be stopped and restarted by our team.

  3. investigating Aug 03, 2024, 11:07 AM UTC

    The patch rollback has resolved the issue and jobs are restarting.

  4. resolved Aug 03, 2024, 11:08 AM UTC

    This incident has been resolved.