DCS experienced a minor incident on April 15, 2025 affecting CloudCover365 Services, lasting 6d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2025, 11:35 PM UTC
We are aware of some performance issues with some customers backup jobs, mainly affecting SharePoint and Team backup jobs. Our engineers are working with our vendors to resolve this issue as soon as possible. Thanks for your patience, updates will follow in due course.
- investigating Apr 16, 2025, 09:24 AM UTC
We continue to work with the vendor on this issue. Further updates will be shared when we have them.
- identified Apr 16, 2025, 03:29 PM UTC
The issue has been identified and the vendor is working on a patch to resolve the issue.
- identified Apr 17, 2025, 04:29 PM UTC
A fix has been supplied and has been tested. We will be rolling out to production shortly.
- monitoring Apr 17, 2025, 06:03 PM UTC
Patch has been deployed and performance looks to have returned to normal levels
- resolved Apr 22, 2025, 08:59 AM UTC
All jobs affected by this issue are now running as expected.