DCS experienced a major incident on December 17, 2025 affecting CloudCover365 Portal and CloudCover365 Services and 1 more component, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 12:20 PM UTC
We are currently investigating this issue. Further updates will be provided as they become available. Next update due at 13:18 hours.
- investigating Dec 17, 2025, 01:42 PM UTC
General update: Further investigations are ongoing. No further updates at this time
- investigating Dec 17, 2025, 02:13 PM UTC
We are still actively investigating this. We'll continue to update this page with progress
- investigating Dec 17, 2025, 03:08 PM UTC
Our operations team are still looking into this as a P1 issue
- identified Dec 17, 2025, 03:46 PM UTC
We have identified the cause of the connectivity issue impacting services and have successfully isolated it within the affected network segment. Our engineering teams are actively working on remediation actions to restore normal service as quickly and safely as possible. Services may remain intermittent during this period. Further updates will be provided as restoration progresses.
- identified Dec 17, 2025, 04:58 PM UTC
We are still resolving this issue. Services are intermittent still
- resolved Dec 17, 2025, 05:37 PM UTC
This issue has been resolved by our operations team, we are investigating to the root cause of the issue