DCS experienced a major incident on February 26, 2026 affecting CloudCover365 Portal and CloudCover365 Services, lasting 18d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 10:49 AM UTC
Some exchange restores may provide the error message "Failed to restore folder: The certificate certificate does not have a private key." when attempting to restore to original location. This is being investigated by the team.
- investigating Feb 27, 2026, 10:39 AM UTC
The team is continuing to investigate this issue as a priority, Customers are encourage to reach out to a member of the team via email ([email protected]) or the live chat function if restores are required.
- identified Mar 03, 2026, 10:42 AM UTC
A possible root cause has been identified and a fix will be implemented
- identified Mar 10, 2026, 05:16 PM UTC
A fix has been created and tested and is set to be deployed on the 16th of March 2026 at 6:30AM GMT
- resolved Mar 17, 2026, 10:24 AM UTC
This incident has been resolved.