DCS experienced a major incident on May 19, 2026 affecting Veeam Cloud Connect Backup Service, lasting 6h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 08:51 AM UTC
We are aware that some customer jobs pointed towards our VCC platform are failing unexpectedly, Our Team are aware and are currently investigating this issue as a priority.
- identified May 19, 2026, 09:00 AM UTC
We believe we have determined the possible root cause for these issues and are currently deploying a fix to resolve these errors.
- monitoring May 19, 2026, 09:35 AM UTC
The fix has now been implemented and we are currently monitoring job pass rates. Affected jobs should retry automatically.
- resolved May 19, 2026, 03:17 PM UTC
This root cause was a Scale-Out Backup Repository (SOBR) volume on the DCS Veeam Cloud Connect platform reaching full capacity. We have identified a limitation in existing platform monitors which use aggregated monitoring as opposed to individual volumes. This meant an alert was not raised proactively as expected; we are implementing additional monitors to aim at preventing a re-occurrence.