DCS incident
Restore screen issue 'Please try again. If the issue persists, contact support'
DCS experienced a major incident on May 12, 2026 affecting CloudCover365 Portal and CloudCover365 Services, lasting 10d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 12:44 PM UTC
We are aware of an issue affecting some restores at the point where you select what items to restore being met with an error message 'Please try again. If the issue persists, contact support'. This seems to have occurred from our latest patch. Our developers are currently looking into this. If you require a restore don't hesitate to reach out to the CloudCover365 team via Live Chat or email and we can manually run this for you.
- identified May 13, 2026, 03:42 PM UTC
Our developers have written a fix for this which is currently being tested in our lab environment. This will be updated once we have pushed this fix publicly and confirmed working. If you require a restore in the meantime, don't hesitate to reach out to the CloudCover365 team via Live Chat or email and we can manually run this for you.
- monitoring May 14, 2026, 04:47 PM UTC
A fix has been implemented as part of the latest V26.5 release and we are now monitoring the results.
- resolved May 22, 2026, 01:15 PM UTC
This is resolved now by our development team. Please contact us via email or live chat if you continue to have any issues.