[US Cell 1 AWS] User Login Sessions Terminated

Update timeline

1. investigating Sep 08, 2026, 06:44 PM UTC

   We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.

2. investigating Sep 08, 2026, 06:51 PM UTC

   We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.

3. identified Sep 08, 2026, 07:44 PM UTC

   We have identified the cause of the current issue affecting login sessions. Our team is actively working on a fix. We will provide an update by 20:30 UTC

4. identified Sep 08, 2026, 08:30 PM UTC

   Our team is still actively working on a fix. We will provide an update by 21:00 UTC

5. identified Sep 08, 2026, 10:17 PM UTC

   Our team is still actively working on a fix to prevent sessions from terminating. We will provide an update by 23:00 UTC

6. monitoring Sep 08, 2026, 10:54 PM UTC

   A fix has been deployed and we are monitoring the results. If you continue to experience issues, please contact support. Next update by 00:00 UTC or sooner if the status changes.

7. resolved Sep 08, 2026, 11:16 PM UTC

   The issue has been resolved, and all affected systems are now functioning normally. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience login issues and are unsure of the root cause.