DataGrail Outage History

DataGrail had 3 outages in the last 2 years totaling 2h 52m of downtime — averaging 0.1 incidents per month.

There were 3 DataGrail outages since January 8, 2026 totaling 2h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.datagrail.io

Minor October 6, 2026

We’ve identified an issue causing the Privacy Request Center to load inconsistently and are investigating.

Detected by Pingoru: Oct 06, 2026, 03:57 AM UTC
Resolved: Oct 06, 2026, 04:05 AM UTC
Duration: 8m

Affected: Request ManagerIntake Forms

Timeline · 4 updates

investigating Oct 06, 2026, 03:57 AM UTC

We are currently investigating this issue.
identified Oct 06, 2026, 03:57 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 06, 2026, 04:02 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 06, 2026, 04:05 AM UTC

This incident has been resolved.

Read the full incident report →

Critical August 22, 2026

Platform-wide service disruption

Detected by Pingoru: Aug 22, 2026, 09:42 PM UTC
Resolved: Aug 22, 2026, 10:31 PM UTC
Duration: 48m

Affected: Request ManagerLive Data MapIntake Forms

Timeline · 2 updates

identified Aug 22, 2026, 09:42 PM UTC

We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
resolved Aug 22, 2026, 10:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Privacy Request Intake Forms Experiencing Slow Load Times

Detected by Pingoru: Jan 08, 2026, 08:20 PM UTC
Resolved: Jan 08, 2026, 10:15 PM UTC
Duration: 1h 55m

Affected: Intake Forms

Timeline · 2 updates

investigating Jan 08, 2026, 08:20 PM UTC

We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.
resolved Jan 08, 2026, 11:22 PM UTC

This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

Read the full incident report →