DataGrail experienced a critical incident on August 22, 2026 affecting Request Manager and Live Data Map and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Request ManagerLive Data MapIntake Forms
Update timeline
- identified Aug 22, 2026, 09:42 PM UTC
We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
- resolved Aug 22, 2026, 10:31 PM UTC
This incident has been resolved.