DataGrail incident

We’ve identified an issue causing the Privacy Request Center to load inconsistently and are investigating.

Minor Resolved View vendor source →

DataGrail experienced a minor incident on October 6, 2026 affecting Request Manager and Intake Forms, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 03:57 AM UTC
Resolved
Oct 06, 2026, 04:05 AM UTC
Duration
8m
Detected by Pingoru
Oct 06, 2026, 03:57 AM UTC

Affected components

Request ManagerIntake Forms

Update timeline

  1. investigating Oct 06, 2026, 03:57 AM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2026, 03:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2026, 04:05 AM UTC

    This incident has been resolved.