DataGrail Outage History
DataGrail is up right nowPingoru has recorded 23 incidents for DataGrail: 4 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 523 (0%) |
Incidents, newest first
Minor October 6, 2026 We’ve identified an issue causing the Privacy Request Center to load inconsistently and are investigating. 8m Request Manager, Intake Forms
Started Oct 06, 2026, 03:57 AM UTC· resolved Oct 06, 2026, 04:05 AM UTC
- investigating Oct 06, 2026, 03:57 AM UTC
We are currently investigating this issue.
- identified Oct 06, 2026, 03:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 04:05 AM UTC
This incident has been resolved.
Critical August 22, 2026 Platform-wide service disruption 48m Request Manager, Live Data Map, Intake Forms
Started Aug 22, 2026, 09:42 PM UTC· resolved Aug 22, 2026, 10:31 PM UTC
- identified Aug 22, 2026, 09:42 PM UTC
We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
- resolved Aug 22, 2026, 10:31 PM UTC
This incident has been resolved.
Minor January 8, 2026 Privacy Request Intake Forms Experiencing Slow Load Times 1h 55m Intake Forms
Started Jan 08, 2026, 08:20 PM UTC· resolved Jan 08, 2026, 10:15 PM UTC
- investigating Jan 08, 2026, 08:20 PM UTC
We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.
- resolved Jan 08, 2026, 11:22 PM UTC
This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.
Major August 26, 2025 Direct Contact Form Submission Error 3h 40m Request Manager
Started Aug 26, 2025, 04:58 PM UTC· resolved Aug 26, 2025, 08:39 PM UTC
- investigating Aug 26, 2025, 04:58 PM UTC
Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
- identified Aug 26, 2025, 06:16 PM UTC
The issue has been identified and we are working on a resolution.
- monitoring Aug 26, 2025, 07:56 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Aug 26, 2025, 08:39 PM UTC
This issue has been resolved!
Major November 12, 2024 Access to DataGrail via Okta SSO Impacted 41m
Started Nov 12, 2024, 07:49 PM UTC· resolved Nov 12, 2024, 08:30 PM UTC
- investigating Nov 12, 2024, 07:49 PM UTC
We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.
- identified Nov 12, 2024, 08:11 PM UTC
The issue has been identified and fix is being implemented.
- resolved Nov 12, 2024, 08:30 PM UTC
This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.