Resolved after 1 hour 9 minutes, affecting Portal, on June 4, 2026.
Our email service provider states that they have deployed a fix, and are sending queued emails. Users trying to sign up may need to resend their confirmation code if the original one expired.
Affected components
Update timeline
- identified Jun 04, 2026, 10:51 PM UTC
One of our email service providers is experiencing delays. This includes emails as part of the signup process, team invites, and budget alerts. Support and sales emails are not impacted: you can still reach us through any of the options on https://databento.com/support
- monitoring Jun 04, 2026, 11:41 PM UTC
Our email service provider states that they have deployed a fix, and are sending queued emails. Users trying to sign up may need to resend their confirmation code if the original one expired.
- resolved Jun 05, 2026, 12:00 AM UTC
This incident has been resolved.
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