Databento experienced a critical incident on August 6, 2026 affecting Portal and Historical, lasting 8h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 11:13 AM UTC
We are investigating an issue with the historical API and Databento web portal
- identified Aug 06, 2026, 11:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 06, 2026, 12:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 06, 2026, 03:05 PM UTC
We identified an issue with one of the storage metadata servers affecting IO operations on our storage cluster. This resulted in a cascade of effects causing our web services to hang. We have failed over the problem server and all historical API and web services are back operational. Batch job processing was delayed during the incident, but jobs are now progressing. We are continuing to monitor for any issues.
- resolved Aug 06, 2026, 07:32 PM UTC
This incident has been resolved.