Resolved after 6 hours 50 minutes, affecting Live US Equities - Secaucus NY4 and Live OPRA - Secaucus NY4 and 1 more, on August 28, 2026.
All affected dedicated connectivity customers have been moved to a new BGP endpoint. We are continuing to monitor for issues and investigate the original cause of the issue.
Affected components
Update timeline
- investigating Aug 28, 2026, 07:59 AM UTC
We're currently investigating an issue where live authentication is timing out for datasets in NY4. We are also seeing BGP failures in NY4.
- identified Aug 28, 2026, 08:45 AM UTC
The authentication issues are resolved, so clients connecting over internet should see service restored. We are continuing to investigate the BGP issues affecting customers over dedicated connectivity.
- monitoring Aug 28, 2026, 10:28 AM UTC
All affected dedicated connectivity customers have been moved to a new BGP endpoint. We are continuing to monitor for issues and investigate the original cause of the issue.
- resolved Aug 28, 2026, 02:49 PM UTC
This incident has been resolved.
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