DAT Freight & Analytics experienced a major incident on September 23, 2026 affecting Keypoint, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Keypoint
Update timeline
- investigating Sep 23, 2026, 10:51 AM UTC
We are currently investigating an issue that is preventing some users from successfully logging into DAT Keypoint. Affected users may experience timeouts or receive a "Contact your administrator" error. Our engineering team is actively engaged and working to restore full access as quickly as possible. We apologize for any inconvenience and will provide our next update shortly.
- monitoring Sep 23, 2026, 11:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 05:38 PM UTC
This incident has been resolved.