Dashlane incident

Slowness when using the Dashlane apps or not able to Login

Ongoing since 10:21 AM UTC, affecting Account Creation and Website and 1 more.

monitoring Oct 27, 2026, 10:30 AM UTC

Between 10:00 and 10:25 UTC today, we experienced a disruption that affected Dashlane. During this period, you might have experienced general platform slowness or faced errors when trying to log in. We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete.

Started
Oct 27, 2026, 10:21 AM UTC
Resolved
Ongoing
Duration
● 1h 44m
Detected by Pingoru
Oct 27, 2026, 10:21 AM UTC

Affected components

Account CreationWebsiteCustomer SupportPaid plans' purchaseSyncEmail notificationsTwo-factor authentication (2FA)2FA recovery codes by SMSSCIMSingle sign-on (SSO)

Update timeline

  1. identified Oct 27, 2026, 10:21 AM UTC

    We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience

  2. monitoring Oct 27, 2026, 10:30 AM UTC

    Between 10:00 and 10:25 UTC today, we experienced a disruption that affected Dashlane. During this period, you might have experienced general platform slowness or faced errors when trying to log in. We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete.

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